Further information about privacy and your rights under the Privacy Act can be found at www.privacy.org.nz.
1. Why and how we collect your personal information
While you are applying to be, and while you are a NZDianLi customer (includes users of the NZDianLi App) we will collect and hold personal information about you. We collect your personal information in order to be your electricity retailer and for related purposes. NZDianLi may collect information directly from you (including through our agents), via our website, social media channels or call centre and from third parties who are involved in your electricity supply (such as your network company, meter equipment owners and your previous retailer through the Electricity Registry).
2. What personal information we collect
a. Personal information: We will need to collect your name, address, date of birth, contact details, information about your property, driver license and/or passport for verification and information regarding your electricity consumption at your property, in order to be your electricity retailer and we will also need to collect personal information such as your email address in order to provide you with the NZDianLi App.
e. Other website information we collect: We may also collect other information to help us improve our services. For example, if you post messages directly or indirectly to our website or elsewhere (including our Facebook page, wechat, APP or other social media), we may collect and keep the information in those messages. If you decide to sign up on our website and you submit your contact details or other personal information, but you do not successfully complete the sign-up process, or your application for electricity supply is declined, we may contact you to see if we can help you finish signing up and/ or to get your feedback. If we do this, we will use the personal details you have submitted on the sign up page to contact you. We may also retain any information supplied by you in our database.
3. Use of your information
The information we hold about you and your property will be used by us (or in some cases by our agents) to provide our services to you and for related purposes, including the following:
a. confirming your identity;
b. assessing your creditworthiness;
c. supplying you with electricity and other services you have requested;
d. improving customer service;
e. communicating with you;
f. complying with our obligations to you and other third parties involved in the supply of electricity to you and your property;
g. providing you with information on relevant third party products and services (we will allow you to opt out of receiving this information);
h. improving our product offering.
i. debt collection;
j. share news with the general network through our APP (Only your firstname and suburb will be used)
4. Disclosure of your information
NZDianLi will not share your personal information, except when:
a. you agree that we can;
b. we reasonably believe we are required to do so by law;
c. If we want to carry out a credit check to consider your creditworthiness. The credit agency may use or disclose any information you provide to others using their services. You can ask the credit agency for a copy of the information they hold about you;
d. we need to do so to supply electricity to you or it is a matter covered by our terms and conditions;
e. we want to recover money from you when you have not paid us, or if we want to list any payment defaults with a credit agency;
f. you are switching to another electricity supplier;
g. the network company has requested the information or we are obliged to provide it;
h. it is necessary to assist an adjudicator to resolve a complaint you make about Us.
After you finish being our customer we will use your personal information for our general business purposes, to call you if you switch away to finalise your account and get your feedback, and if you owe us money.
Other than as outlined above, we will not share your information with anyone else. This includes information about the account with anyone living at the property, except if they are named as a customer or authorised person on the account, or the person (or agency) is listed as your nominated alternate contact person. You may ask us for access to any personal information we hold about you. If you think that information is inaccurate or incorrect, you may ask us to consider correcting or deleting it from our database. You can contact us at us@NZDianLi.co.nz.
5. Storage and security of personal information
We will keep personal information secure. Access to personal information is only provided to specific staff and only on a ‘need to know’ basis. Most personal information will be held in our electronic database. Some personal information will be held physically at our offices.
Personal information is stored on secure servers and is encrypted. Our staff have unique user identifications and passwords. We regularly train our staff on their responsibilities under the Privacy Act and our offices are protected by reasonable security precautions.
6. Email and Other Electronic Communication
As part of our offering, we regularly send our customers information. We may do this by email, text message and/or via the NZDianLi App. An example of information sent to you could be notifications about energy you have used, price alerts, etc. We may also send you by email newsletters or other information we think you may be interested in.
7. Your user name and password
You are responsible for your user name, email address and password that are used to access your account and the NZDianLi App. Your user name and password can only be used in connection with managing the information relating to the supply of energy to your property or properties. You should not tell anyone else your password or user name, and if you do, you are responsible for any changes they make to your account.
8. Card security
When you use your credit or debit card on our website, the credit or debit card information is transmitted using Secure Socket Layer (SSL) protocol, which encrypts your information. We keep only some of your credit or debit card details. Your full credit or debit card details will be encrypted and securely stored by our online payment provider.
9. Changing this policy